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Privacy Policy

This policy explains what personal data Konfya collects, and how it is used and protected. Konfya is a service operated by DBC GAFE INNOVATION SARL, in Cameroon. By using the app, you accept the practices described below.

1. Data we collect

  • Phone number. Authentication uses a one-time code (OTP) sent by SMS or WhatsApp. Konfya does not use passwords for users.
  • Profile information. First name, last name, city, email address (optional, for account recovery) and profile photo (optional).
  • Location. When you post a request, you may add an address and GPS coordinates through the map picker. Location is provided voluntarily; the app never uses background location.
  • Content. Photos attached to a request, voice notes (providers), portfolio photos and photos attached to reviews.
  • Identity verification. For the “Pro Verified” badge, a provider submits a photo of an ID document and a selfie. These are used solely for verification and are subject to explicit in-app consent.
  • Payments. Payments for paid features are processed by our payment provider, CinetPay (Mobile Money). Konfya does not store your Mobile Money payment credentials.
  • Notifications. Device (push) tokens for delivering notifications via Firebase Cloud Messaging (Android) and the Apple Push Notification service (iOS).
  • Language preference and technical usage data needed to run the service.

2. How we use your data

  • Provide the service: account creation, matching, messaging and notifications.
  • Keep the platform safe and prevent fraud and abuse.
  • Display providers' public profiles (name, city, average rating, badges).
  • Respond to your support requests.

3. Data sharing

Konfya does not sell your personal data. It may be shared with:

  • Other users, as needed for matching (for example, a provider sees the request and location you posted).
  • Our technical providers: hosting (Amazon Web Services), SMS and WhatsApp delivery for OTP, a maps provider (MapTiler) and the payment provider (CinetPay), strictly to run the service.
  • Competent authorities, where required by law.

4. Hosting and data location

Data is hosted with Amazon Web Services, in the AWS af-south-1 (Le Cap / Cape Town, Afrique du Sud) region. Traffic to our servers is encrypted in transit.

5. Retention

We keep your data for as long as your account is active or as needed to provide the service. Chat messages tied to a job are automatically deleted after a limited period following the end of the job. Identity-verification photos are kept only as long as needed to process the verification.

6. Your rights

You can access and correct your information, and delete your account directly from the app. You may also withdraw consent for optional processing. For any request, contact us athello@konfya.com.

7. Security

We apply reasonable technical and organisational measures to protect your data, including encryption in transit and restricted access to sensitive data.

8. Minors

The service is intended for adults. Konfya does not target minors.

9. Changes

This policy may be updated. If a material change is made, we will inform you through the appropriate channels.

10. Contact

For any question about this policy, write to us athello@konfya.com.